When you sign up to the app, on first login you will be asked to create a PIN. After that, every time you log in you will be asked for that PIN. If you forget it and can't access your account, here's how you can reset it:

1. Select ‘Forgot my Pincode’ from the support button 

2. You will then receive an email with a reset option

3. Type in your new PIN code, twice

4. Open the app again and log in with your new PIN code 

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